Introduction

Meghalaya (meaning “the abode of clouds”) is a north-eastern state of India with a population of 3.75 million, as of 2022.^[1] In 2019, the Planning Department, Government of Meghalaya developed the Meghalaya Enterprise Architecture (MeghEA), based on the Government of India’s notified standard framework India Enterprise Architecture (IndEA). The vision of the MeghEA is as follows:

Making “Meghalaya the Digital Abode” by Connecting, Collaborating, and Empowering Citizens, Businesses, and Employees with empathy.

The Planning Department initiated a project to assess and draft a blueprint for the implementation of citizen-centric integrated digital services. In this context, the project outlined a detailed plan comprising service catalogs of 700+ services of the departments, a modernization plan of 50+ digital systems, and implementation of several new digital systems to enable delivery of integrated digital services. By doing so, the state would like to address the classic problem of “governance-collaboration among its units”. Also, the Government would now be able to implement re-usable digital technology components, commonly called Architecture Building Blocks (ABBs), which would enable the digital platforms to deliver end-to-end services to its citizens.